You’re %not alone% in this, our admissions team is on your side
Having questions before treatment is natural; our admissions team is here to provide answers so you can feel confident about making the right choice for you.
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Getting care shouldn’t be complicated
Reach out
Call our admissions team at 888-228-1253 or fill out the form below. We’ll get back to you shortly by phone and email.
Introductory chat
In a 10-15 minute phone call, we’ll gather your information, answer questions, and discuss the best program for you. We may ask to work with your primary care provider to get lab results and medical information to us to help determine the appropriate level of care.
Assessment
We'll schedule a clinical evaluation where an admissions counselor will assess your needs and explain our programs. If we have your medical info, we’ll expedite your care plan. We’ll review with our medical team and confirm your insurance benefits and any costs.
Finalizing your care plan
Once we finalize a plan together, we’ll work with your insurance for treatment authorization. With your permission, we may contact your outpatient providers for additional information and follow up with you to confirm the details.
Meet our compassionate admissions leaders
Emily Slager
Valeri Bowen
Kennise Nevers
Ani Noda
Common questions about the admissions process
During a quick, confidential call, our admissions team will gather your basic information and explain the next steps, which typically include requesting blood work, verifying insurance coverage, and scheduling an intake assessment.Start by giving us a call at 888.228.1253 or fill out our form here, we will respond quickly.
Our admissions team will walk you through each step of the process however, helpful forms to have handy include labs for your provider to order, a release of information, medical evaluation, and State of Illinois Certificate of Child Health Examination.
Anything that requires your signature or feedback will be available for electronic signing in a patient portal. This may include releases of information for providers and family members, and financial forms once admission is scheduled.
We strongly recommend that you get your labs drawn 48-24 hours before your evaluation through Quest Diagnostics, your primary care physician, or a hospital. Our admissions team will send an order to your preferred provider when you schedule your evaluation. Having lab results before evaluation shortens the wait time for determining your level of care. If your primary care physician or other provider completes your labs, they can fax the results to 305-424-7448.
Anyone seeking residential or inpatient treatment will be required to get bloodwork, weight and vitals, and other things included on the Medical Evaluation form we will provide to you and can send directly to your primary care provider. It will expedite the process if you’re able to complete the medical requirements 24-48 hours ahead of your intake assessment. We may require less for individuals seeking PHP and IOP but cannot confirm that prior to the intake assessment.
Please be aware that the cost of your labs is not included in the Monte Nido evaluation. Depending on your insurance, the coverage of tests may vary depending on whether they are completed through your primary care physician or an independent lab. If you have questions about your coverage and potential cost, please contact your insurer and the office completing your lab work.
The intake assessment typically takes 45-60 minutes and is generally done over Zoom. We will ask for eating disorder history and current concerns, as well as supporting information to help us make a level of care recommendation. With your permission, the clinician may also contact your outpatient providers and/or family members for additional information.